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Refund & Cancellation Policy

Last updated: 30 April 2026

The short version

  • Got 3 free questions before paying — those let you test before you commit.
  • Bought a pack but haven't used any questions yet? Full refund within 7 days of purchase.
  • Used some questions? Pro-rated refund — see below.
  • Refunds reach your UPI account within 5–7 business days.

1. When you can get a refund

You're eligible for a refund if any of these apply:

  • Service unavailable— the AI was down or the chart engine errored repeatedly when you tried to use a paid feature. We'll either credit additional questions or refund.
  • Payment double-charged — if your bank shows two debits for the same order, the duplicate is refunded immediately on report.
  • Bought by mistake — within 7 days of purchase, with fewer than 25% of pack questions used.
  • Pack expiry not your fault — if the validity window passed because of a service outage, we extend or refund.

2. Pro-rated refund formula

Refund amount = (Pack price) × (Unused questions ÷ Total pack questions) − ₹15 processing fee.

Example: You bought Seeker (₹499 / 50 questions) and used 10 questions. Unused = 40. Refund = ₹499 × 40/50 − ₹15 = ₹384.20.

3. When you can't get a refund

  • More than 50% of pack questions used.
  • More than 30 days since purchase.
  • Refund requests based on disagreement with a reading's content. Astrology is interpretive; we describe tendencies, not prophecies.
  • Cosmos pack after the first 50 questions used.

4. How to request a refund

  1. Go to Contact and message us with:
    • Your registered phone number
    • The order ID (visible in admin / your bank statement)
    • The reason for the refund
  2. We acknowledge within 24 hours and respond with a decision within 3 business days.
  3. Approved refunds are sent back to the same UPI ID within 5–7 business days.

5. Chargebacks

Filing a chargeback through your bank without first contacting us will result in immediate revocation of pack access and may lead to permanent account suspension. Always reach out first — we're fast and reasonable.