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Refund & Cancellation Policy

Last updated: 30 April 2026

The short version

  • Got 1 free question before paying, that lets you test before you commit
  • Bought a pack but haven't used any questions yet? Full refund within 7 days of purchase.
  • Used some questions? Pro-rated refund, see below.
  • Refunds reach your UPI account within 5-7 business days.

1. When you can get a refund

You're eligible for a refund if any of these apply:

  • Service unavailable, the AI was down or the chart engine errored repeatedly when you tried to use a paid feature. We'll either credit additional questions or refund.
  • Payment double-charged, if your bank shows two debits for the same order, the duplicate is refunded immediately on report.
  • Bought by mistake, within 7 days of purchase, with fewer than 25% of pack questions used.
  • Pack expiry not your fault, if the validity window passed because of a service outage, we extend or refund.

2. Pro-rated refund formula

Refund amount = (Pack price) × (Unused questions ÷ Total pack questions) − ₹15 processing fee.

Example: You bought Seeker (₹499 / 100 questions) and used 20 questions. Unused = 80. Refund = ₹499 × 80/100 − ₹15 = ₹384.20.

3. When you can't get a refund

  • More than 50% of pack questions used.
  • More than 30 days since purchase.
  • Refund requests based on disagreement with a reading's content. Astrology is interpretive; we describe tendencies, not prophecies.
  • Cosmos pack after the first 100 questions used.

4. How to request a refund

  1. Go to Contact and message us with:
    • Your registered phone number
    • The order ID (visible in admin / your bank statement)
    • The reason for the refund
  2. We acknowledge within 24 hours and respond with a decision within 3 business days.
  3. Approved refunds are sent back to the same UPI ID within 5-7 business days.

5. Chargebacks

Filing a chargeback through your bank without first contacting us will result in immediate revocation of pack access and may lead to permanent account suspension. Always reach out first, we're fast and reasonable.